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Terms and Conditions

Velmora World Journeys
Pandrathan, Lasjan, Srinagar, Jammu & Kashmir, India – 190001
Email: info@velmoraworldjourneys.com
Phone: +91 60050 82196

Effective Date: [Insert Date]

1. Acceptance of Terms

By accessing our website, using our services, making bookings, or engaging with Velmora World Journeys (“Company”, “we”, “our”, or “us”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Services

Velmora World Journeys provides travel-related services, including but not limited to:

  • Domestic and international tour packages
  • Flight reservations
  • Hotel bookings
  • Transportation arrangements
  • Visa assistance services
  • Travel consultation and itinerary planning

All services are subject to availability and confirmation.

3. Booking & Payment

  • All bookings are subject to confirmation and availability.
  • Customers must provide accurate and complete information during booking.
  • Full or partial payment may be required to confirm reservations.
  • Prices are subject to change until booking confirmation is issued.
  • Failure to make payments by the specified deadline may result in cancellation of the booking.

4. Travel Documents

Customers are solely responsible for ensuring they possess valid:

  • Passports
  • Visas
  • Travel permits
  • Identification documents
  • Vaccination certificates or health documents (if required)

Velmora World Journeys shall not be responsible for denied boarding, visa rejection, or entry refusal due to incomplete or invalid documentation.

5. Cancellations & Refunds

Cancellation and refund requests are governed by our Refund Policy.

Refund amounts may be subject to:

  • Supplier cancellation charges
  • Airline penalties
  • Hotel cancellation fees
  • Administrative and processing charges

Refund processing timelines may vary depending on service providers and payment methods.

6. Pricing & Taxes

  • All prices are quoted in the applicable currency unless otherwise stated.
  • Government taxes, service charges, airline surcharges, and local fees may apply.
  • Any increase in taxes, fuel surcharges, or supplier costs after booking may be passed on to the customer.

7. Changes to Bookings

Requests for modifications are subject to:

  • Availability
  • Supplier approval
  • Applicable amendment fees

Additional costs resulting from modifications must be paid by the customer.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate booking information.
  • Follow local laws and regulations during travel.
  • Respect hotel, airline, and service provider policies.
  • Maintain appropriate travel insurance where necessary.

Any damages caused by the customer during travel shall be their sole responsibility.

9. Limitation of Liability

Velmora World Journeys acts as an intermediary between customers and third-party service providers such as airlines, hotels, transport companies, and tour operators.

We shall not be liable for:

  • Flight delays or cancellations
  • Hotel overbookings
  • Loss of baggage
  • Injury, illness, accidents, or death
  • Acts of third-party suppliers
  • Government actions or restrictions
  • Natural disasters or unforeseen events

Our liability shall be limited to the amount paid directly to us for the affected service, where permitted by law.

10. Force Majeure

Velmora World Journeys shall not be held responsible for delays, cancellations, losses, or disruptions caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods, earthquakes, or severe weather
  • Pandemics or epidemics
  • Government regulations
  • Political unrest
  • Strikes or labor disputes
  • Airline operational issues

In such circumstances, refunds and rescheduling shall be subject to supplier policies.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, branding, and designs, is the property of Velmora World Journeys and may not be copied, reproduced, or distributed without prior written permission.

12. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

13. Website Usage

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to systems or data.
  • Upload harmful software, malware, or malicious code.
  • Misrepresent their identity or booking information.

Violation of these terms may result in suspension or termination of access.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Srinagar, Jammu & Kashmir, India.

15. Changes to Terms

Velmora World Journeys reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on our website with a revised effective date.

16. Contact Information

Velmora World Journeys
Pandrathan, Lasjan, Srinagar, Jammu & Kashmir, India – 190001

Email: info@velmoraworldjourneys.com
Phone: +91 60050 82196